End-to-End Claims Automation
From First Notice of Loss to final resolution, our AI-powered platform automates the entire claims journey, delivering faster, more accurate outcomes while significantly reducing administrative overhead.
First Notice of Loss (FNOL)
The claims process begins the moment a customer contacts you. Our AI agent is available 24/7 on any digital channel to initiate the First Notice of Loss. It guides customers through a simple, conversational interface to report what happened, where, and when, ensuring all critical data is captured accurately from the start.
Policy Verification & Context Analysis
Instantly, the platform cross-references the user's information with your backend systems to verify their identity and policy details. It analyzes their coverage, deductibles, and recent history to understand the full context of the claim, providing a solid foundation for the next steps.
Guided Evidence Submission
Our AI agent provides clear, step-by-step instructions for submitting necessary documentation. Customers can easily upload photos of damage, police reports, and other required files directly within the conversation. The system intelligently validates file types and confirms receipt, keeping the user informed.
Automated Adjudication & Triage
For simple, low-value claims that meet predefined criteria (e.g., a cracked windshield), the platform can automatically adjudicate and approve the claim for immediate payout. For more complex cases, it intelligently triages and routes the claim to the appropriate human adjuster, complete with a full summary and all submitted evidence.
Proactive Status Updates & Resolution
Throughout the process, the platform keeps the customer proactively informed with real-time status updates via their preferred channel. Once the claim is resolved, it delivers the final determination and explains the next steps, ensuring a transparent and satisfying conclusion.