Automated Collections
Proactively manage payments and reduce policy lapses with our intelligent, automated collections workflow. Our system ensures timely reminders and makes it simple for customers to stay on track.
Real-Time Monitoring
Our platform securely integrates with your core policy administration system. It continuously monitors payment due dates for all active policies in real-time, identifying accounts that are approaching their payment deadline.
Intelligent Channel Selection
The AI analyzes each customer's profile to determine their preferred communication channel—whether it's SMS, email, or a push notification from your mobile app. This ensures the reminder is delivered in the most effective and non-intrusive way.
Personalized Reminder Automation
At the optimal time, a personalized reminder is automatically sent. The message includes all necessary details: policy number, amount due, due date, and a secure, one-click payment link. This eliminates friction and makes it easy for customers to pay instantly.
Conversational Grace Period & Extension Handling
If a customer needs a few more days, they can simply reply to the reminder. Our AI can process requests for short extensions based on your predefined business rules, or provide information about grace periods without needing to involve a human agent.
Automated Payment Confirmation & System Update
Once payment is made, the platform instantly sends a confirmation receipt and updates your backend systems automatically. This ensures records are always accurate and provides a seamless, closed-loop experience for both the customer and your team.